989bd Privacy Policy

989bd is committed to protecting the privacy and security of all personal data it processes. This Privacy Policy has been prepared to give players and visitors a clear, honest, and complete picture of our data practices. We believe that transparency is the foundation of trust, and trust is the foundation of our relationship with every player who chooses 989bd as their online betting and casino platform in Bangladesh.

This policy applies to all personal data collected through the 989bd website, mobile interface, customer support channels, and any other touchpoint through which a user interacts with the 989bd platform. It applies to registered players as well as unregistered visitors who browse the site without creating an account.

989bd operates under applicable data protection principles, including the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. These are not merely regulatory obligations — they reflect our genuine commitment to the welfare and privacy of our player community.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement governing your use of 989bd.

For the purposes of this Privacy Policy, 989bd acts as the data controller in respect of personal data collected from players and visitors on the 989bd platform. As data controller, 989bd determines the purposes for which and the means by which personal data is processed.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to contact us regarding any data protection matter, please reach out to our support team whose contact details are provided in Section 15 of this document.

Where 989bd engages third-party service providers — such as payment processors, identity verification agencies, or analytics platforms — to process personal data on its behalf, those providers act as data processors and are contractually required to process data only in accordance with 989bd's instructions and this Privacy Policy.

989bd collects only the personal data that is necessary for the purposes described in this policy. The categories of personal data we process are as follows:

• Identity data: Full legal name, date of birth, gender, national identity card number, passport number, or other government-issued identification details required for age and identity verification.
• Contact data: Email address, Bangladesh-based mobile phone number, and residential address. This information is used for account management, transactional communications, and security alerts.
• Financial data: Mobile wallet identifiers (bKash, Nagad, Rocket, Upay numbers), Visa/Mastercard details (card number, expiry, billing address), and bank account information for transfer withdrawals. We do not store full card numbers; card data is tokenised by our payment processors.
• Account credentials: Username and hashed password. 989bd never stores passwords in plain text. We use industry-standard one-way cryptographic hashing to secure password storage.
• Technical data: IP address, device fingerprint, browser type and version, operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and connection type. This data is used for security monitoring and fraud prevention.
• Usage and behavioural data: Pages visited on the 989bd platform, games launched, betting history, deposit and withdrawal patterns, session start and end times, in-platform navigation paths, and feature interactions. This data informs our responsible gaming systems and product improvements.
• Support and communications data: Records of any contact you have with our support team, including live chat transcripts, email correspondence, and any complaint or dispute correspondence.
• Marketing preferences: Your opted-in or opted-out status for promotional emails, SMS campaigns, and platform notifications. We record the date and method of consent or withdrawal of consent.

989bd collects personal data through the following channels and mechanisms:

• Direct registration: When you create a 989bd account, you provide identity, contact, and credential data directly through the registration form.
• KYC verification: When you submit identity documents (national ID, passport, proof of address) in response to a verification request, those documents and the data extracted from them are collected and stored.
• Transactions: Every deposit and withdrawal generates transactional data, including the payment method used, the amount, the timestamp, and associated reference numbers.
• Platform usage: As you navigate and use the 989bd platform, our systems automatically collect technical and behavioural data through server logs, session cookies, and analytics tools.
• Customer support: When you contact our support team via live chat or email, the content of that interaction is recorded and associated with your account.
• Third-party verification: In some cases, 989bd may use third-party identity verification or fraud prevention services to cross-reference information you have provided. These services return a verification result and may provide additional data attributes to supplement our records.
• Device and browser signals: Cookies, web beacons, pixel tags, and similar technologies embedded in the platform collect technical data about your device and browsing behaviour. See Section 8 for a full explanation of our cookie practices.

989bd processes your personal data for the following specific purposes:

• Account creation and management: To register your account, verify your identity, manage your profile, and maintain the integrity of your account throughout its lifetime.
• Service delivery: To process your bets, apply game outcomes, credit winnings, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other illegal or prohibited activities on the platform.
• Responsible gaming: To monitor your betting and deposit patterns in order to identify potential signs of problem gambling, apply self-imposed limits you have set, and fulfil our obligations under responsible gaming best practices. Where we identify a concern, our responsible gaming team may contact you proactively.
• Age and identity compliance: To verify that all registered players are aged 21 or above and are who they claim to be, in line with our strict age verification policy.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and generally maintain a high standard of service across our 24/7 English-language support operation.
• Platform improvement: To analyse aggregated and anonymised usage data, identify patterns, fix technical issues, and improve the overall player experience on 989bd.
• Marketing communications: To send you promotional offers, bonus notifications, and news about new games or features — but only where you have provided explicit consent and have not subsequently withdrawn it.
• Legal compliance: To fulfil our obligations under applicable laws, respond to lawful requests from authorities, and maintain required records for audit and compliance purposes.

989bd does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review, except where necessary for fraud prevention and account security measures, in which case you have the right to request human review of any automated decision.

989bd processes personal data on the following legal bases:

• Contractual necessity: The processing of identity, contact, financial, and account data is necessary for the performance of our contract with you — specifically, providing you with a functioning 989bd account and delivering the services you have signed up for.
• Legitimate interests: Technical data, usage data, and communications data are processed on the basis of 989bd's legitimate interests in operating a secure, fraud-free, and continuously improving platform. We have assessed that our legitimate interests in processing this data are not overridden by your interests, rights, or freedoms, given the nature of the data and the safeguards we apply.
• Legal obligation: Financial transaction records, KYC documents, and certain communications records are retained to comply with applicable legal and regulatory requirements, including anti-money laundering obligations.
• Consent: Marketing communications and non-essential cookies are processed on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time with no adverse consequence to your use of the platform.

989bd may share your personal data with the following categories of recipients:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer partners receive the minimum necessary data to process your transactions. These partners operate under their own privacy policies and are bound by contractual data processing obligations with 989bd.
• Identity verification providers: Third-party KYC and age verification services receive identity document data and basic personal details solely for the purpose of performing verification checks. Verification results are returned to 989bd; the provider retains only what is necessary for their own compliance obligations.
• Fraud prevention and security services: IP addresses, device fingerprints, and transaction patterns may be shared with fraud detection platforms to identify and prevent abuse of the 989bd platform.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive a player session token when you launch a game. They do not receive your full identity or contact data. Game session data generated on their platforms is governed by the respective provider's own data practices.
• Legal and regulatory authorities: 989bd will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, a valid legal order, or where we reasonably believe disclosure is necessary to protect the rights, safety, or property of 989bd, our players, or the public.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of 989bd's business, player data may be transferred to the acquiring entity, subject to the same data protection obligations as set out in this policy. Affected players will be notified of any such transfer.

989bd uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience on the platform. A cookie is a small text file placed on your device by our web server when you visit the 989bd website. Cookies are used for the purposes listed below.

• Strictly necessary cookies: These cookies are essential for the platform to function correctly. They enable you to log in, maintain your session, navigate between pages, and access secure areas of the platform. You cannot opt out of strictly necessary cookies while continuing to use 989bd.
• Functional cookies: These cookies remember your preferences such as language setting, display preferences, and notification choices to provide a more personalised experience. Disabling these cookies may affect platform functionality.
• Analytics cookies: These cookies collect aggregated, anonymised information about how players use 989bd — including pages visited, time spent, and features used — to help us improve platform performance and user experience.
• Security cookies: These cookies support fraud detection and security monitoring by recording session integrity signals, login attempt data, and unusual activity patterns.

989bd does not use third-party advertising cookies or tracking pixels that share your behavioural data with external advertising networks. You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use some features of the 989bd platform.

989bd takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.

Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 989bd servers.
• Encryption of sensitive data at rest, including financial data and identity document scans, using AES-256 or equivalent standards.
• One-way cryptographic hashing (bcrypt or equivalent) for all stored passwords. Plain-text passwords are never stored.
• Role-based access controls ensuring that only authorised personnel with a verified operational need may access player records.
• Regular security audits and penetration testing conducted by qualified third-party specialists.
• Automated intrusion detection systems monitoring for unusual access patterns or data exfiltration attempts in real time.
• Segregation of player funds data from operational data to reduce the blast radius of any potential security incident.
• Staff data protection training and background screening for employees who handle personal data.

While 989bd applies best-practice security measures, no internet-based system can guarantee absolute security. You also have a role to play: keep your login credentials confidential, use a strong and unique password for your 989bd account, enable any additional account security options available to you, and log out of your account when using a shared device.

989bd retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods that apply to the main categories of data are summarised in the table in the "What Data We Collect & Why" section above.

In general terms:

• Account and identity data is retained for the lifetime of your account and for a period after account closure to comply with anti-money laundering, age verification, and dispute resolution requirements.
• Financial transaction records are retained for a minimum of 7 years after the date of the transaction, reflecting standard financial record-keeping obligations.
• Technical and usage data is retained on a rolling basis, with older data deleted or anonymised on a regular schedule.
• Support communications are retained for 3 years from your last interaction with the support team to enable resolution of any late-emerging disputes.
• Self-exclusion records are retained for a minimum of 5 years after the end of the exclusion period to prevent re-registration during the exclusion window.

When a retention period expires, data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data (which cannot identify you) may be retained indefinitely for statistical and analytical purposes.

As a player on the 989bd platform, you have the following rights in respect of your personal data:

• Right of access: You have the right to request a copy of the personal data that 989bd holds about you, along with information about how it is used. We will respond to valid access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most profile data directly in your account settings. For data that requires manual correction (such as identity document records), please contact our support team.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing and there is no overriding legitimate interest. This right is subject to our legal retention obligations — we cannot erase data that we are required to retain by applicable law.
• Right to restrict processing: In certain circumstances, you may request that 989bd restricts the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You may request that we provide a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider where technically feasible.
• Right to object: You have the right to object to processing of your personal data based on legitimate interests, and to object at any time to processing for direct marketing purposes. Where you object to marketing, we will stop processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting our support team or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our support team at the email address provided in Section 15. We may need to verify your identity before processing your request. We will respond to all valid requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

989bd is an adults-only platform. Access to, and registration on, the 989bd platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under the age of 21.

During registration, all users are required to confirm their date of birth and provide valid government-issued identity documents demonstrating that they meet the minimum age requirement. Our KYC process is designed to identify and reject any registration attempt by a person who does not meet the age threshold.

If 989bd becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete all associated personal data as soon as legally permissible, and reverse any transactions associated with the account. Any funds deposited by an underage user will be returned via the original payment method following an investigation.

If you believe that a minor has registered on the 989bd platform or that a minor is using an adult's account without permission, please contact our support team immediately so that we can investigate and take the appropriate action without delay.

989bd operates as an online platform and, in the course of providing its services, may transfer personal data to servers or service providers located outside of Bangladesh. Such transfers may occur when, for example, third-party game software providers or identity verification partners operate infrastructure in other jurisdictions.

Where personal data is transferred outside Bangladesh, 989bd takes appropriate steps to ensure that your data receives an equivalent level of protection to that which it would receive in Bangladesh. These steps may include:

• Transferring data only to countries or organisations that maintain adequate data protection standards as recognised by applicable international frameworks.
• Entering into contractual data processing agreements with overseas service providers that impose data protection obligations equivalent to those in this Privacy Policy.
• Applying additional technical safeguards such as encryption of data in transit and at rest wherever international transfers are involved.

By using the 989bd platform and providing your personal data, you acknowledge that your data may be processed in jurisdictions outside Bangladesh in the manner described above. If you have concerns about international data transfers, please contact our support team for further information.

989bd reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, applicable laws, or feedback from our player community. The current version of this policy, with its effective date clearly marked, will always be accessible on this page.

Where a proposed amendment constitutes a material change to the way in which we process your personal data — for example, a new purpose for which data is used, a new category of data we intend to collect, or a new third-party recipient — we will provide you with advance notice of the change via your registered email address. You will be given a reasonable period to review the updated policy before it takes effect.

Continued use of the 989bd platform following the effective date of any policy amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you should cease using the platform and contact our support team to close your account and exercise your data rights as described in Section 11.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 989bd processes your personal data, please contact our support team using the details below. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 24 hours.

When contacting us regarding a data rights request, please include your registered username, the email address associated with your account, and a clear description of your request. This will help us locate your records and respond as efficiently as possible. We may ask for additional information to verify your identity before processing any request.

989bd is dedicated to resolving all privacy concerns promptly and fairly. If you are not satisfied with our response to your privacy enquiry, you may have the right to raise a complaint with a relevant data protection authority in your jurisdiction.